Course Overview

 

  • Concepts of organizational performance

  • The importance of KPIs in decision-making

  • Types of performance indicators (quantitative/qualitative – leading/lagging)

  • How to design effective KPIs

  • Linking KPIs to strategic objectives

  • Balanced Scorecard (BSC) system

  • Data analysis and results interpretation

  • Performance dashboards

  • Practical case studies

  • Designing KPI systems for specific departments

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