Privacy Policy

Privacy Policy

The privacy notice of Proactive describes how and why we may collect, store, use, and/or share ('process') your information when you use our services ("Services"), as well as when you do the following:

■ Visit our website at https://proactivemena.com or any web page linked to this privacy notice.

1. What information do we collect? Or what categories of personal information we collect?

• Contact details and personal information, such as (real name, phone number or mobile phone, email address, account name, gender, date of birth, mailing addresses, job titles, usernames, passwords, and contact preferences) which we will use as needed to provide services in the context of (receiving assistance through our customer support channels - participating in customer surveys or contests - facilitating the provision of our services and responding to your inquiries).

• Payment data: (transaction information, purchase date, financial details, and payment information such as (debit/credit card numbers), contact or authentication data).

• Login data for social media platforms: We allow you to register with us using your current social media account details, such as your Facebook or Twitter account or other social media accounts. Choose to register in this way. All personal information you provide must be accurate, complete, and precise, and you must notify us of any changes to this personal information.

• Information collected from other sources:

No information about you as a website user is collected from any external party, website, or tool.

2. Why do we process your information?

We process your personal information for several reasons, depending on how you interact with our services, including:

·         Facilitating account creation, authentication, and user account management.

·         Responding to user inquiries/providing user support.

·         Sending administrative information to you.

·         Fulfilling and managing your requests.

·         Requesting feedback.

·         Sending you marketing and promotional communications.

·         Protecting our services.

·         Identifying usage trends.

·         Preserving or protecting individual vital interests.

3. How do we handle your login records on social media platforms?

Our services allow you to register and log in using third-party social media account details (such as your Facebook or Twitter login records). When you choose to do so, we will receive certain information about you from your social media provider. The profile information we receive may vary depending on the relevant social media provider. We will only use the information we receive for the purposes outlined in this privacy notice. Please note that we do not control and are not responsible for other uses of your personal information by external third-party social media providers. We recommend reviewing their privacy notices.

4. How long do we retain your information?

Unless the law requires otherwise, we will retain your information for as long as necessary to fulfil the purposes outlined in this privacy notice. We will keep your personal information only unless a more extended retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). No purpose in this notice will require us to retain your personal information for longer than the period users have an account with us.

5. How do we keep your information secure?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite the guarantees and efforts we make to secure your information, electronic transmission over the Internet or information storage technology cannot be 100% secure, so we cannot promise or guarantee that unauthorized intruders, cybercriminals, or other unauthorized third parties will not pose a risk to overcome our security and gather, access, steal, or improperly alter your information. While we will try to protect your personal information, transferring personal information to and from our services is at your own risk. You should only access the services in a secure environment.

6. Do we collect information from minors?

We do not collect data from children under 18 or intentionally market to them.

7- What are your privacy rights?

v  You have certain rights regarding the protection of your data and information. This may include the right to:

ü  Request access to and obtain a copy of your personal information.

ü  Request correction, knowledge, or deletion:

·         Request knowledge: Depending on the circumstances, you have the right to know:

     - Whether we collect and use your personal information.

     - The categories of personal information we collect.

     - The purposes for which we use the collected personal information.

     - Whether we sell or share personal information with third parties.

According to applicable law, we are not obligated to provide or delete consumer information that has been de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

·         The right to request data deletion: You can request the deletion of your personal information. If you request that we delete your personal information, we will respect your request and delete it, subject to certain exceptions as provided by law. We may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.

ü  If you wish to review or change the information in your account or terminate your account at any time, you can:

 - Log into your account settings and update your user account.

 - Contact us using the provided contact information.

v  Restrict the processing of your personal information.

v  Data portability, if possible.

v  Not be subject to automated decision-making.

v  The right to object to the processing of your personal information.

v  Withdraw your consent.

v  Unsubscribe from marketing and promotional communications.

v  The right not to be discriminated against in exercising consumer privacy rights.

v  The right to limit the use and disclosure of sensitive personal information.

v  Verification process: Upon receiving your request, we will need to verify your identity to determine that you are the same person we have information about in our system. This verification effort requires us to ask you to provide information so that we can match it with the information you previously provided and avoid requesting additional information from you for verification purposes. However, we may ask you to provide additional information for identity verification and security or fraud prevention. We will delete this additional information once we have completed the verification process.

8- What are the guidelines for the Do Not Track feature?

Most web browsers, mobile operating systems, and mobile device applications have a Do Not Track feature or setting that you can activate to indicate your privacy preferences so that your online browsing activities are not monitored, and data is not collected about them.

9- How can you contact us regarding this notice?

If you have any questions or comments about this notice, you can contact us by mail at the following address: Proactive Company, Cairo, Al-Shorouk 11837, Egypt.

10- How can you review, update, or delete the data we collect from you?

Based on the applicable laws in your country, you may have the right to request access to the personal information we collect from you or to change or delete that information. To request a review, update, or deletion of your personal information, please complete and submit the Data Subject Access Request form.

This privacy policy was created using Termly's Privacy Policy Generator.